Privacy Policy

Who this policy covers

This policy describes information handled in connection with Etoraa.com, including browsing, accounts, orders, newsletters and support requests. Contact [email protected] for privacy questions or requests. This notice explains our practices; visiting the site is not consent to optional marketing or tracking.

Information we handle

Information you provide can include your name, email, phone number, billing and delivery addresses, order details, account information, reviews and messages. Site and security systems may collect IP addresses, device and browser details, page visits, referral information and interaction data.

Payment details are processed by the payment provider offered at checkout, currently including Stripe. We receive payment status and relevant transaction references; please do not send full card details or passwords by email or through a support form. Optional social sign-in, if used, shares the profile information described by the provider during sign-in.

Why information is used

We use information to process payment, fulfil orders, provide updates and support, manage accounts, handle returns, prevent fraud and keep records required by law. With the appropriate permission, information may also support newsletters, site analytics and marketing measurement.

Where EU/EEA or UK data protection rules apply, the relevant bases may be contract performance for an order, legal obligations for records, legitimate interests for proportionate security and service administration, and consent for optional cookies or marketing where required. You can withdraw consent without affecting processing that was lawful before withdrawal.

Service providers and fulfilment partners

Information is shared as needed with hosting and security providers (including WordPress.com/Automattic), WooCommerce services, payment processors, supplier and fulfilment partners including Spocket-connected suppliers, delivery carriers, and communication providers. The site uses Google Site Kit and Google services for measurement; newsletter tools may include MailPoet or Mailchimp where used. We may also disclose information where required by law or to protect lawful rights.

Suppliers and carriers receive the order and delivery information needed for fulfilment. Providers may process information under their own terms and legal obligations as well as our instructions.

Cookies and your choices

Essential technologies support security, sign-in, cart and checkout. Optional categories may support preferences, statistics or marketing. Visit our Cookie Policy and Cookie Settings to review or change the choices available for this browser. Declining optional cookies does not prevent an ordinary purchase, although some optional embedded features may be unavailable.

Marketing

Newsletter sign-up is separate from placing an order. Unsubscribe using the link in an email or contact us to withdraw. Necessary order, payment, safety and service messages can still be sent.

Retention, security and international processing

We keep information for the time needed for its purpose, including applicable accounting, tax, dispute and security obligations, then delete or anonymise it where appropriate. We use access controls and other safeguards; no online system can guarantee absolute security.

Providers and suppliers may process information in countries different from yours. Where required, transfers must rely on applicable safeguards or a recognised legal transfer mechanism. Contact us for information relevant to your request.

Your privacy rights

Depending on your location and the law that applies, you may request access, correction, deletion, portability or restriction, object to certain processing, withdraw consent, or opt out of targeted advertising or qualifying sale/sharing. Some requests are subject to verification and lawful exceptions. You may also complain to your local data protection authority or appeal a refusal where the law provides that right.

Email [email protected] with the subject “Privacy request” and describe what you need. Do not send identity documents unless we explain a secure, necessary verification step. Applicable legal response periods apply.

Children, external links and updates

The store is intended for adults placing purchases and is not directed to children. Contact us if you believe a child has provided information inappropriately. External websites have separate privacy practices. Material changes to this notice will be reflected in the update date, and additional notice will be provided where required.