Returns & Refunds

Requesting a return

Contact [email protected] within 14 days of receiving your order to request an eligible change-of-mind return. Include your order number, item and reason. You may also use our contact page.

We will provide the appropriate return instructions and destination. Supplier return locations can differ, so please do not send goods to an address on the parcel without checking with us first.

Condition and hygiene

For a change-of-mind return, items should be unused, in their original condition and packaging, with seals and accessories intact. Sealed goods unsuitable for return for health or hygiene reasons may be excluded once unsealed, where the law allows. Other exclusions, such as personalised goods, apply only where permitted and clearly disclosed before purchase.

These conditions do not remove your rights if an item is faulty, damaged, incorrect or not as described. A sale label by itself does not remove statutory rights.

Damaged, incorrect or missing items

Tell us as soon as reasonably possible and keep the item and packaging while we investigate. Photos help where available, but a 48-hour reporting deadline is not a condition of statutory rights. We will arrange an appropriate remedy, which may include replacement, repair or refund, in line with applicable law.

Return method, labels and shipping costs

Approved returns are sent by mail. Contact us before sending an item back so we can confirm the return address and instructions. Customers are responsible for obtaining the return shipping label after receiving these instructions.

For a change-of-mind return, you normally pay direct return shipping costs where disclosed before purchase. For an incorrect or defective item, contact us before purchasing the label so we can arrange or cover reasonable return costs where required. Keep proof of postage and use tracking where practical.

Restocking fees

We do not charge a restocking fee for approved returns.

Refunds

Approved refunds go to the original payment method unless another lawful arrangement is agreed. Bank posting times vary; 5–10 business days is an estimate for visibility after a refund is issued, not an extension of a legal deadline.

For eligible EU/EEA and UK withdrawal requests, refunds are due within 14 days of your withdrawal notice; we may withhold the goods refund until the return is received or evidence of return is provided, where allowed. Standard outbound delivery costs are refunded where legally required; extra costs for premium delivery may be excluded. Other mandatory local rights also apply.

Cancellations and exchanges

Contact us promptly to cancel or change an unshipped order. We will check its fulfilment stage and confirm what is possible. If it has shipped, the return or withdrawal process may be needed.

We accept exchanges for eligible items. Exchange eligibility and availability depend on the item and supplier. Contact us before returning an item so we can confirm the available exchange options and provide instructions.

Your consumer rights

Nothing here limits mandatory consumer rights, including rights for faulty or misdescribed goods. Eligible EU/EEA and UK consumers generally have 14 days after delivery to withdraw, followed by 14 days to return goods, subject to lawful exceptions. Notify us with any clear statement of withdrawal.