Refund and Returns Policy

📦 Refund & Return Policy

Effective Date: 2026

At Etoraa.com, we aim to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the conditions below.

🔁 Returns

• You may request a return within 14 days of receiving your order.
• Items must be:
  • Unused and in original condition
  • In original packaging
  • With all tags/seals intact
• Certain items are non-returnable, including:
  • Opened or used beauty products
  • Personal care items (for hygiene reasons)
  • Customized or final-sale products

💸 Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.
• If approved, your refund will be processed within 5–10 business days to your original payment method.
• Shipping fees are non-refundable unless the item is defective or incorrect.

🔄 Exchanges

• We only replace items if they are:
  • Defective
  • Damaged during delivery
  • Incorrect (wrong item sent)
• To request an exchange, contact us within 48 hours of delivery.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless:
  • The item is defective
  • The wrong item was shipped
• We recommend using a trackable shipping service.

⚠️ Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide:
  • Order number
  • Photos of the item

We will arrange a replacement or refund.

❌ Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your card provider (processing time may vary)
3. Contact us for assistance

📩 Contact Us

For returns or refund requests, contact:
Email: [email protected]