Shipping & Delivery

Before you order

Etoraa offers beauty and self-care products fulfilled through supplier partners, including suppliers connected through Spocket. Availability, dispatch locations and delivery options vary by product and destination. An item being listed does not mean it can be delivered to every country.

Review the product information and enter your delivery address at checkout to see the available shipping options and charges. If no delivery option appears, contact us before paying.

Processing and delivery estimates

Use the processing and delivery estimate stated for your item or selected shipping service. We do not apply one delivery promise to every product. Processing time and transit time are separate; weekends, public holidays and customs clearance can affect estimates.

We will contact you if we cannot meet a stated dispatch timeframe, with an updated estimate and the option to agree to the delay or cancel the unshipped item for a refund, as required by applicable law.

Shipping charges and separate parcels

Standard shipping charges are shown below in US dollars (USD). These rates apply where a shipping option is available for your product and delivery address.

Free standard shipping: Available on eligible orders with a merchandise subtotal of US$50 or more after coupon discounts. Confirm the free-shipping option and final shipping amount at checkout before paying.

The shipping amount shown at checkout applies to your order. Products supplied from different locations may arrive in separate parcels with different tracking updates.

Tracking your delivery

Tracking is shared when it becomes available from the supplier or carrier. Allow time for the carrier’s first scan. Visit Track Your Order for order status; carrier tracking links, when provided, show parcel movement.

Addresses, customs and delivery problems

Check your address, postal code and contact details before placing your order. Contact us promptly to request a correction; changes cannot be guaranteed once fulfilment starts. Any agreed redelivery charges will be explained before a replacement shipment is arranged.

Import duties, taxes or clearance charges may apply unless included in your checkout total. Local import restrictions may affect fragrances, liquids or other products. Contact us before ordering if you are unsure.

If a parcel is delayed, damaged or marked delivered but missing, check the delivery details and safe places, then contact [email protected] with your order number. We will help investigate with the supplier or carrier. Delivery scans do not remove any rights you have under applicable consumer law.

Need help?

For cancellations, missing items or delivery questions, contact our team. See our Returns & Refunds Policy for the next steps.